Warranty

Warranty processing process:

If you need after-sales service, you can contact sales@dushock.com

Step 1. Did you buy it from Amazon or the official website? Please provide the complete order number.
Step 2. Describe your problem and attach pictures or videos to illustrate your problem.
Step 3. When we receive your email, we will reply you within 24 hours. If your electric bicycle is within the warranty period (one year), we will send you the replacement parts for free. If it is out of warranty, we will state the solution and share the purchase link of the parts with you. You need to purchase it yourself, and then we will ship it to you according to the general procedure.

Battery/Controller/Motor: 1-year warranty.

will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment). The warranty period for batteries, motors and controllers is one year, and the warranty period for other parts is six months.

This Limited Warranty does not cover:

1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by our Bikes;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by us with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9. Where any of the seals on the Battery are broken or show evidence of tampering;
10. Where the Battery has been used in equipment other than the Bike for which it is specified;
11. The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on E·Bycco bikes, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and dispalys.